FAQ

1. What sizes do your heels come in?
We offer a range of sizes from EU35 to EU42. Check our size chart for detailed measurements and fit tips.

2. Do you offer wide fit options?
Yes, we cater to various foot widths and are proud to design shoes that also accommodate wide feet, ensuring both style and comfort for everyone.

3. Are Bridge & Bella shoes sustainably made?
Sustainability is at the core of what we do. Our shoes are 100% recyclable and our boxes are crafted from recycled paper. Production waste is entirely recycled and repurposed into mounting insoles, POP materials, or converted into electricity through pyrolysis. We are proud to hold the prestigious Diamond International Label for sustainability and the highest certification for vegan products.

4. How do I care for my Bridge & Bella heels?
We recommend wiping your heels with a soft cloth after use and storing them in a dry location to maintain their quality.

5. Can I exchange or return my purchase?
At the moment, we do not accept returns. However, exchanges can be arranged depending on stock availability. To make an exchange, email us at hello@byinnes.co with your order number, current size and the size you’d like to exchange for. We will confirm stock and arrange a time for you to visit our warehouse for the exchange. Items must be unworn, in their original condition, and in the original packaging. Please note that exchanges are available only on weekdays between 10am–2pm. Do check our Return Policy before purchasing

6. Do you ship internationally?
Currently, we only ship within Singapore, but we’re excited to bring Bridge & Bella to an international audience in the future. Stay tuned!

7. How do I stay updated on new arrivals and sales?
Follow us on Instagram at www.instagram.com/bridgeandbella for the latest updates, exclusive deals, and style inspiration.